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Seva Setu : Over 10 Lakh on-the-spot grievance redressal in just 1.5 months

‘Seva Setu’ programs held at various places in the state within the last one and a half months, solved nearly 97 per cent of personal complaints under various government schemes on-the-spot at local level itself from over 10-lakh people during.

As against 10,54,149 complaints received people from 8557 villages-wards and 141 urban areas at 1,199 Seva Setu camps till December 20 last, 10,19,475 were solved, registering a success rate of 96.71 per cent. Category-wise complaints solved in rural areas were – to avail healthcare up to Rs.2-lakh for needy families Vatsalya Card 32,899 out of 35,868; Ma Amritam Yojna 11,024 out of 12,632 ensuring annual health cover of Rs.878-crore toi 43,923 families; widow assistance 1,998 out of 2,476, and Aadhar Card 82,176 out of 82,779.

In municipal areas, Vatsalya card 8,212 out of 8,507; Ma Amritam Yojna 4,033 out of 4,397 ensuring health insurance cover of Rs.244-crore to 12,245 families, and widow assistance 458 out of 587. In municipal corporation areas: Vatsalya card 1,268 out of 1,526, Ma Amritam 1,336 out 1,393 ensuring health insurance cover of Rs.52-crore to 2,604 families, and widow assistance 120 out of 371.

As per the present precedence, one round of Seva Setu is arranged in a cluster of 8-10 villages every quarter, which comes to four rounds in a year, thus giving the villagers the feel of solving their problems with the efficiency witness at the Secretariat. It may be mentioned here that no fee is charged for application, while the procedure is monitored online as well.

Ministers and office-bearers remain present at the Seva Setu camps to make the program all the more people-oriented virtually at their doorstep.

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